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People first4/20/2023 A consulting group trained the rising stars on how to effectively deliver and facilitate such an impactful initiative. a) Bee The Difference training was rolled out by a group of seven “rising stars” to every employee. Days Three – 5 are job selective training. Day Two drills down into their service standards and standard operating procedures. Day One of the Corporate Orientation is a program they created called “Bee The Difference,” which is all about the relationship between their corporate values and great customer service. Every year Lyn leads a town hall meeting to give employees an opportunity to have a face-to face chat with the CEO. Every meeting begins with a story about how someone recently lived a value.Christenson Communities/AdvantAGE Assist reinforces the people-first culture by doing the following: Recognizing people for living the values is essential, but only one part of being people-first. Christenson Communities/AdvantAGE Assist does recognition right! Creating A People-First Culture Once the nominees return to work, they are recognized and celebrated onsite by their coworkers. The celebration doesn’t end at the VIP party. The real prize is hearing the executive team share how the nominees live the company values and other ways they qualify for the award. The Rising Star and Leading The Difference winners also receive an extra five vacation days and a $1,000 travel voucher, but that’s just a token. Winners of the Core Values Awards receive an extra five vacation days. Everyone gets the red carpet treatment, and receives a champagne reception, delicious tapas and SWAG bags. It’s held in a theater setting with all the pomp and circumstance of a celebrity awards ceremony. The VIP Party is very exclusive only the finalists, executive team, government officials, community partners and past award winners are invited. Finalists receive a golden ticket to the VIP Party. Rising Star – employees with the most leadership potentialĮach award has a slightly different, but transparent, criteria and nomination process.Leading the Difference – recognizing top managers. Living the Values – employees who consistently demonstrate the company values.Here’s how it works.Įvery year, employees are nominated for three awards: That being said, Christenson Communities/AdvantAGE Assist has a killer employee recognition program too! It’s an annual event they call their VIP Party. They understand that purpose and values are the bedrock of culture and the catalyst of change. I found it interesting that the first thing they began talking about was not their employee benefits or recognition programs, it was their mission and values. Purpose and Values – The Foundation of Culture Recently I had the pleasure of chatting with Lyn Krutzfeldt, CEO, and Stacey Schaffer, Director of Human Resources. One such company is Christenson Communities/AdvantAGE Assist, which builds and manages retirement communities. Truly people-first companies are rare, which is why I’m happy to highlight those that are, or are working towards it. People-first is not a set of activities, it’s a philosophy that permeates every aspect of corporate culture. Employees want great leadership, and when they don’t think they can get it, they’ll take whatever other compensation they can get. That’s an attempt to buy your employees’ commitment. What is People-First?Įxecutives who scoff at the idea of putting employees first probably think that it means lavishing employees with perks and benefits like on-site massage, gym memberships, beanbag lounge chairs and free food. It’s also the most fundamental (and most frequently missed) pre-requisite to building a pipeline of leadership and talent within an organization. I’ve been speaking and writing a lot about a seemingly counter-intuitive concept: putting employees ahead of customers and profits is the surest path to exceptional customer service and financial success.
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